Andong DMC — agent guide

The numbered cards above show what we package in Andong; this section explains how each experience actually runs on the ground — the timing, the ticketing, the guiding and the type of client each one suits. Andong sits in Gyeongsang, the southeast of Busan's beaches and seafood, Gyeongju's Silla heritage and Andong's living folk culture. Because Andong runs on Korea's four-season temperate calendar, the headline windows are cherry blossom in early–mid April and autumn foliage in late October and November, with clear dry winters and hot, humid monsoon summers between. Every program below is operated at net rates with transfers and licensed guides included, and the trade desk will combine any of them into half-day, full-day or multi-day modules within 24 hours of your enquiry.

Hahoe Folk Village (UNESCO)

History-minded clients should anchor a Andong day around Hahoe Folk Village. It is the kind of site where the difference between a good guide and no guide is the difference between a lasting memory and a hot walk — so we assign specialists, briefed to your clients language and interest level. Operationally it is simple: pre-issued tickets, an early or late time slot to dodge heat and coaches, and a vehicle waiting at the exit rather than a long march back to a car park. Pair it with a craft or market stop to vary the register of the day.

Operationally, Hahoe Folk Village runs from any Andong hotel with pickup times confirmed the evening before. Arrival is via Via Seoul — 2 h by KTX, and with 2 h from Seoul by high-speed KTX, the excursion day is planned around realistic, GPS-tracked drive times rather than brochure optimism. Your clients get a named driver, a licensed guide where the program includes one, and the 24/7 desk number printed on every voucher.

As an upsell, Hahoe Folk Village works hardest in combination: pair it with one of the other experiences on this page sharing the same geography and the same vehicle, and the half-day price of each drops while the day reads as a richer product on your itinerary. Our Andong planners build those pairings daily and will flag the natural matches on the quotation unprompted. Private upgrades, extended dwell time and meal add-ons are itemised separately, so you choose the margin architecture rather than inheriting ours.

Byeongsan Seowon academy

Byeongsan Seowon academy belongs on every first-time Andong itinerary, and on plenty of repeat ones too. The site works at two speeds: a 45-minute highlights walk for time-poor clients, or a full immersive visit with a specialist guide for culture-led travellers. We always assign guides licensed for the site and matched to the language of your source market, because the stories are the product here. Mornings beat both the heat and the crowds; tickets and any photography permissions are arranged in advance, and the visit pairs naturally with a nearby lunch stop our team pre-books.

Operationally, Byeongsan Seowon academy runs from any Andong hotel with pickup times confirmed the evening before. Arrival is via Via Seoul — 2 h by KTX, and with 2 h from Seoul by high-speed KTX, the excursion day is planned around realistic, GPS-tracked drive times rather than brochure optimism. Your clients get a named driver, a licensed guide where the program includes one, and the 24/7 desk number printed on every voucher.

As an upsell, Byeongsan Seowon academy works hardest in combination: pair it with one of the other experiences on this page sharing the same geography and the same vehicle, and the half-day price of each drops while the day reads as a richer product on your itinerary. Our Andong planners build those pairings daily and will flag the natural matches on the quotation unprompted. Private upgrades, extended dwell time and meal add-ons are itemised separately, so you choose the margin architecture rather than inheriting ours.

Andong Mask Dance

After dark is when Andong changes key, and Andong Mask Dance is the safest, highest-rated way to capture that energy. The format is simple to sell: dinner first or after, a reserved seat, a spectacle that needs no translation, and a driver waiting at the exit. We hold allotments on the better seat categories through peak season, which matters because the front sections genuinely are a different show. Combine it with a night-market stroll or a rooftop stop to build a full evening program — costed as one net package through the trade desk.

Operationally, Andong Mask Dance runs from any Andong hotel with pickup times confirmed the evening before. Arrival is via Via Seoul — 2 h by KTX, and with 2 h from Seoul by high-speed KTX, the excursion day is planned around realistic, GPS-tracked drive times rather than brochure optimism. Your clients get a named driver, a licensed guide where the program includes one, and the 24/7 desk number printed on every voucher.

Season shapes this experience more than most clients realise. Because Andong runs on Korea's four-season temperate calendar, the headline windows are cherry blossom in early–mid April and autumn foliage in late October and November, with clear dry winters and hot, humid monsoon summers between, so the desk will tell you plainly how Andong Mask Dance performs on your travel dates — which weeks flatter it, which merely tolerate it, and when an alternative serves the file better. That candour at quotation stage is cheaper than disappointment after travel, and it is the habit that keeps agencies routing their Andong programs through one ground operator instead of three suppliers who each blame the others.

Woryeonggyo Bridge

Woryeonggyo Bridge is the signature stop that gives a Andong program its sense of place. We sequence it deliberately — first on a clear morning or last in the golden hour — because arriving at noon wastes both the view and the visitor. The surrounding logistics are simple when pre-planned: parking and access sorted, tickets where required pre-issued, and a guide who knows the quieter vantage points away from the selfie cluster. Mobility-limited clients can be accommodated on most routes with notice. Pair it with a nearby cultural or coastal stop and the half day virtually sells itself.

Operationally, Woryeonggyo Bridge runs from any Andong hotel with pickup times confirmed the evening before. Arrival is via Via Seoul — 2 h by KTX, and with 2 h from Seoul by high-speed KTX, the excursion day is planned around realistic, GPS-tracked drive times rather than brochure optimism. Your clients get a named driver, a licensed guide where the program includes one, and the 24/7 desk number printed on every voucher.

For the photographers in the group — and every group now has them — Woryeonggyo Bridge has its golden minutes, and our Andong guides know precisely when they fall in each season. We will happily shift a pickup by forty minutes to put your clients in the right light, because the images they bring home are the most persuasive marketing your agency never had to commission. Tripods, drone rules and photography permissions vary by site; flag serious photographers at booking and the desk pre-clears what can be pre-cleared.

Andong jjimdak & soju

Andong jjimdak & soju turns the food story of Andong into a bookable, hosted experience rather than a lucky accident. We vet every kitchen and stall on the route — hygiene first, flavour a close second — and our guides translate menus, manage spice levels and handle dietary needs from vegetarian to halal without fuss. Tastings are paced so clients arrive hungry at the best stops, not full at the first one. Food programs work brilliantly as a first-day orientation: clients learn to order, learn what things cost and gain the confidence to explore on their free evenings.

Operationally, Andong jjimdak & soju runs from any Andong hotel with pickup times confirmed the evening before. Arrival is via Via Seoul — 2 h by KTX, and with 2 h from Seoul by high-speed KTX, the excursion day is planned around realistic, GPS-tracked drive times rather than brochure optimism. Your clients get a named driver, a licensed guide where the program includes one, and the 24/7 desk number printed on every voucher.

For the photographers in the group — and every group now has them — Andong jjimdak & soju has its golden minutes, and our Andong guides know precisely when they fall in each season. We will happily shift a pickup by forty minutes to put your clients in the right light, because the images they bring home are the most persuasive marketing your agency never had to commission. Tripods, drone rules and photography permissions vary by site; flag serious photographers at booking and the desk pre-clears what can be pre-cleared.

Beyond the headline experiences, the Andong ground team keeps a longer menu of excursions, private dining set-ups and special-interest programs that never make it onto a public page — golf days, photography mornings, faith-based visits and teambuilding formats among them. If your client brief does not match anything above, describe it to the trade desk and we will build it. And because Andong sits within easy reach of Busan and Gyeongju, most of these experiences can be woven into a wider Gyeongsang routing without repositioning hotels every night.

Seasonality decides whether a Andong program delights or disappoints, so here is the honest month-by-month picture our operations team works from. Because Andong runs on Korea's four-season temperate calendar, the headline windows are cherry blossom in early–mid April and autumn foliage in late October and November, with clear dry winters and hot, humid monsoon summers between. Use it to set expectations at the point of sale — clients forgive weather they were warned about and never forgive weather they were promised away.

January in Andong

Clear, cold and dry in Andong: crisp days of −6 to 4°C, the year's best visibility, winter illuminations and low-season value. Lock in hotels for any cherry-blossom-adjacent dates early. Vehicle dispatch runs to the season: earlier starts in summer heat, winter-experienced drivers when snow is likely. Booking note: rates are keener now; push for value adds.

February in Andong

Still cold and dry in Andong with bright skies and few crowds. The first plum and camellia blossoms open in the south late in the month, and rates remain at their friendliest. On the ground, drivers and guides are confirmed the evening before each program day, whatever the month. Booking note: ideal for honeymoon upgrades at shoulder pricing.

March in Andong

Early spring in Andong: mild 8–15°C with the first cherry blossom opening in the south by late month. Demand surges as the blossom front moves north — book four to six months out. Excursion capacity is managed day by day, with weather swaps decided before clients reach the lobby. Booking note: keep one flex day in the program for weather swaps.

April in Andong

Cherry-blossom peak in Andong: mild 12–20°C, blossoms at their height including the Jinhae festival, and the busiest, most beautiful window of the year. Book well ahead and confirm in writing. Hotel materialisation deadlines bite hardest in this window — the desk flags every cut-off date in writing. Booking note: family demand spikes — reserve connecting rooms early.

May in Andong

Fresh, pleasant Andong at 17–23°C — fresh greenery, comfortable touring and thinning crowds after the blossom rush. One of the most underrated months to sell. Guide allocation tightens in busy weeks, so language requests should travel with the booking, not after it. Booking note: keep one flex day in the program for weather swaps.

June in Andong

Early summer in Andong brings the monsoon (jangma) from late June: warm 23–27°C with humid spells and showers between bright days. The Boryeong Mud Festival lands; build flexible afternoons in. Vehicle dispatch runs to the season: earlier starts in summer heat, winter-experienced drivers when snow is likely. Booking note: ideal for honeymoon upgrades at shoulder pricing.

July in Andong

Hot, humid summer in Andong at 26–31°C, the rains easing into beach and festival season. Start sightseeing early, plan cool indoor breaks and keep the program flexible. Hotel materialisation deadlines bite hardest in this window — the desk flags every cut-off date in writing. Booking note: rates are keener now; push for value adds.

August in Andong

Peak summer heat in Andong, 28–33°C and humid, with the summer-holiday surge mid-month tightening domestic travel. Beaches and festivals abound; early starts are essential. Guide allocation tightens in busy weeks, so language requests should travel with the booking, not after it. Booking note: a strong month for series groups — allotments help.

September in Andong

Warm easing to comfortable in Andong, 22–28°C, though early autumn carries some typhoon risk. Crowds thin and the first hints of foliage appear in the mountains. Our operations desk re-checks every transfer and rail leg against the live conditions each morning this month. Booking note: peak-season cut-offs bite — confirm in writing to protect yourself.

October in Andong

Crisp, clear autumn in Andong at 15–22°C — superb touring weather as the foliage begins late month at Seoraksan and Naejangsan. The second peak after blossom; quote leaf dates carefully. The Andong Mask Dance Festival (late September–October) fills the Hahoe area with performances — a celebrated folk draw, with rooms scarce. Hotel materialisation deadlines bite hardest in this window — the desk flags every cut-off date in writing. Booking note: rates are keener now; push for value adds.

November in Andong

Autumn foliage peak in Andong: cool 8–17°C, brilliant maple and ginkgo colour and clear skies. Rivalling spring for beauty and demand — confirm rooms and guides well ahead. On the ground, drivers and guides are confirmed the evening before each program day, whatever the month. Booking note: rates are keener now; push for value adds.

December in Andong

Cold, clear and dry in Andong: −3 to 7°C, sparkling winter illuminations and crisp blue skies. Year-end demand peaks hard, so confirm rooms and vehicles early. Excursion capacity is managed day by day, with weather swaps decided before clients reach the lobby. Booking note: peak-season cut-offs bite — confirm in writing to protect yourself.

Shopping in Andong

Shopping in Andong is part of the itinerary, not an afterthought — clients measure a destination partly by what they carry home. The venues below are the ones our local team actually sends people to, with honest notes on what each does best. We fold shopping stops into touring days at natural points, advise on tax-free procedures for overseas visitors, and can arrange luggage forwarding for bulky finds so the purchase never becomes a baggage problem.

Local markets. traditional markets in Andong — our local team confirms timings and holds space on peak dates. Regional crafts. local products and souvenirs; we fold it into touring days at net rates so agents keep the margin.

Dining in Andong

Ask anyone who has been what they remember about Andong and the food arrives in the first sentence. The listings below are our team's working shortlist — the places we send our own staff. We schedule dining experiences when each venue is at its natural best, secure reservations that fill weeks ahead, and always carry the dietary notes from your booking so nobody ends up stranded at a feast. From sizzling Korean BBQ and street-food alleys to celebration hanjeongsan banquets and Michelin tables, the spread suits every file.

Local specialities. regional dishes of Andong — our local team confirms timings and holds space on peak dates. Korean BBQ & stew. classic Korean dining; ask the trade desk how it pairs with the day programs above.

Wellness in Andong

A spa or hot-spring afternoon is one of the easiest upsells in Andong — low effort, high delight, healthy margin. The houses listed below are vetted for standards, not just decor, and our guides brief the bathing etiquette that makes the experience comfortable for first-timers. For wellness-led clients we go further: jjimjilbang sauna sessions, temple-stay mornings and practitioner-led programs, all quoted net through the trade desk.

Jjimjilbang & spa. korean bathhouse culture; we fold it into touring days at net rates so agents keep the margin. Parks & temples. calm green spaces — bookable through our desk with transfers timed to your program.

Entertainment in Andong

Evenings and recreation are where Andong programs win their reviews, because a memorable night out lands hard. The options below cover families, couples and groups; our role is matching the right venue to the right manifest and running the transfers so the evening never ends with a taxi negotiation. We brief honestly on tone — what suits children, what does not — so your recommendation always lands well.

Seasonal festivals. andong festivals and events; we fold it into touring days at net rates so agents keep the margin. Local nightlife. bars and pojangmacha — bookable through our desk with transfers timed to your program.

Dietary note for agents: Andong ranges from Busan's seafood and milmyeon to Andong's jjimdak and salted mackerel, and dietary needs are met comfortably in the cities with notice — vegetarian, allergy-aware and halal-friendly options near the tourist cores. Shellfish and seafood allergies are flagged to every restaurant we book, and our guides translate menus on the spot.

These three sample programs show how we typically sequence Andong for the trade — a tight first-timer format, a complete stay and a regional combination. All are templates, not fixed products: the trade desk re-times, re-prices and re-routes them around your clients flights, budget and pace, and returns a fully-costed quotation within 24 hours.

Classic Andong — 3 days

The essential first-timer format: arrival, the headline sights and a structured farewell, built around Via Seoul — 2 h by KTX.

• Day 1: Arrival via Via Seoul — 2 h by KTX — meet and greet, private transfer (2 h from Seoul by high-speed KTX), hotel check-in and an easy evening orientation walk with dinner recommendations.
• Day 2: Full guided day pairing Hahoe Folk Village with Byeongsan Seowon academy — early start to beat heat and crowds, vetted local lunch, licensed guide throughout and the vehicle on standby all day.
• Day 3: Flexible final morning around Andong Mask Dance or free time for the hotel pool, late checkout where contracted, then a timed transfer back to Via Seoul — 2 h by KTX against the flight schedule.

Net-rate note: the 3-day format prices keenly because one vehicle and one guide cover the whole program — ask the desk for the per-person tiering at 2, 4 and 6 pax.

Complete Andong — 5 days

The full destination at a humane pace, with a free day that protects satisfaction scores and invites upsells.

• Day 1: Arrival via Via Seoul — 2 h by KTX, private transfer and check-in; sunset welcome moment and a briefing pack with the week mapped out day by day.
• Day 2: Signature day: Hahoe Folk Village in the morning light, then Byeongsan Seowon academy in the afternoon — guide, tickets and lunch all pre-arranged at net rates.
• Day 3: Second excursion day built around Andong Mask Dance with Woryeonggyo Bridge woven in — paced for photography and unhurried stops rather than a checklist sprint.
• Day 4: Free day with optional add-ons: Andong jjimdak & soju, spa time, a cooking class or a guided market morning — each bookable as a same-week module through our desk.
• Day 5: Slow breakfast, a last look at the neighbourhood, then the airport transfer to Via Seoul — 2 h by KTX timed against the live flight number by the 24/7 desk.

Net-rate note: five-day programs unlock better hotel tiers — the per-night contract rates improve at 4+ nights in most Andong properties we hold.

Combination — 7 days with Ulsan and Tongyeong

The regional best-of: Andong anchored with its Gyeongsang neighbours Ulsan and Tongyeong, one ground team handling every leg.

• Day 1: Arrive via Via Seoul — 2 h by KTX; private transfer, check-in and an easy first evening in Andong to shake off the flight.
• Day 2: Headline Andong day: Hahoe Folk Village plus Byeongsan Seowon academy with licensed guide, entrance tickets and a vetted lunch stop included.
• Day 3: Morning at Andong Mask Dance, afternoon transfer toward Ulsan — luggage handled, same coordinator, scenic stop en route where the road allows.
• Day 4: Full day in Ulsan: its signature experiences operated by the same regional team, so vouchers, guides and standards stay consistent.
• Day 5: Onward leg to Tongyeong with a guided highlight on arrival — the day is built around one unhurried transfer, not two rushed ones.
• Day 6: Tongyeong at full depth — we pick the two strongest experiences for your client profile and keep the evening free.
• Day 7: Return transfer and departure via the most sensible gateway for the routing — the desk sequences flights so nobody backtracks.

Net-rate note: multi-stop programs are where a DMC earns its keep — one invoice, one coordinator, contracted rates on every leg. Send your dates and the trade desk returns the full costing, hotel options included, within 24 hours.

The same destination sells completely differently to different files, so here is how our team positions Andong segment by segment. Andong sits in Gyeongsang, the southeast of Busan's beaches and seafood, Gyeongju's Silla heritage and Andong's living folk culture, which shapes who books it and why.

Families in Andong

Families are won or lost on pacing, and Andong paces well when the program respects nap times, meal times and attention spans. We anchor family days around Andong Mask Dance and Hahoe Folk Village, both of which hold children's interest without exhausting the adults, and we keep drive segments short with snack-and-bathroom logic built into the route sheet. Hotels are chosen for interconnecting rooms, pools with shallow ends and breakfast that small people will actually eat. Guides briefed for multigenerational groups adjust commentary on the fly — facts for grandparents, games for the kids — and every quotation flags which experiences carry minimum ages.

Honeymoons & couples in Andong

Honeymooners buy mood, and Andong delivers it when the program protects privacy and timing. We build couple-first days around Woryeonggyo Bridge in the soft early light and Andong jjimdak & soju timed for golden hour, with private vehicles and guides throughout — no shared minivans on a honeymoon, ever. Room-level details carry the romance: high-floor or view categories negotiated at contracting, petals-and-sparkling staging on arrival night, and one show-stopper dinner reserved before the couple even lands. The trade desk flags every honeymoon booking so the ground team treats it as the once-in-a-lifetime file it is.

Luxury & VIP in Andong

Luxury clients forgive nothing and remember everything, so our Andong VIP programs are engineered backwards from the failure points. Arrival is met airside where the airport allows it; vehicles are late-model, chilled and stocked; and the itinerary holds white space deliberately — affluent travellers buy freedom, not density. Around that frame we stage the destination at its best: Andong jjimdak & soju privately and unhurried, Hahoe Folk Village with the access and timing money is supposed to buy. Hotel placement leans on our top-tier contracts, and a senior coordinator owns the file from first transfer to final lounge.

Groups & MICE in Andong

For groups and MICE planners, Andong is a logistics equation before it is a destination — and we solve it daily. Coach fleets, hotel blocks, manifest changes at midnight and a gala venue that photographs well in the post-event report: all handled by one Explera project team with a single point of contact. Andong Mask Dance converts into a strong group excursion with marshalled timing, and Hahoe Folk Village adapts to teambuilding or hosted formats at scale. Site inspections are arranged for serious files, costing is itemised per pax band, and every program carries a contingency layer the delegates never see.

Adventure & active in Andong

Active clients want their pulse raised and their logistics invisible, and Andong obliges on both counts. We build adventure programs around Andong Mask Dance — operated with proper safety briefings, quality equipment and guides certified for the activity — and layer in Hahoe Folk Village for variety. Fitness levels are collected at booking, honest difficulty grades go on every quotation and there is always a plan B when weather closes a route. Early starts are the norm: the best conditions, the emptiest trails and the coolest hours all live before 9am, and adventure clients are the one segment that never complains about it.

Getting there

Andong is reached via Via Seoul — 2 h by KTX, and the transfer logic is simple once it is operated properly: 2 h from Seoul by high-speed KTX. Explera meets every arrival with a name board, a GPS-tracked vehicle from our own fleet — sedans, vans and coaches scaled to the manifest — and an English-speaking driver monitored against the live flight number, so delays cost your client nothing but the delay itself. Onward connections from other Korea regions are sequenced by the trade desk: we will tell you frankly whether the KTX, a domestic flight or a private road transfer serves the routing best, and we price each option side by side on the quotation.

Getting around

On the ground in Andong, we mix the rail network with private vehicles: the KTX and trains handle the long, fast legs while a dedicated car or van with a driver who knows the back ways covers the touring days, with fuel, parking and waiting time included so the vehicle stays with the group. Local colour — a cable-car ride, a market walk, a coffee-street stroll — is woven in deliberately where it adds to the story. For evening outings the same driver returns, which clients notice and appreciate.

Where to stay — areas

Hotel placement in Andong follows three logics. The station or town centre puts clients within walking distance of the main sights and rail — practical, lively, best for short stays. The old-town or scenic edge carries the characterful hanok stays, guesthouses and boutiques where couples linger over breakfast. The quiet outskirts hold resort-style and hot-spring properties with grounds, suiting families and anyone touring by private vehicle. Inventory tightens in peak weeks, so cherry-blossom, autumn and festival dates need earlier commitment — we hold the key properties under contract.

Practical notes for agents

Practical notes for agents: lead times in Andong run short for ground arrangements — 72 hours covers most standard programs — but peak-season hotel space wants 60–90 days. Vouchers are issued per service and honoured on a phone screen; rooming lists can change up to materialisation deadlines we state plainly at confirmation. Every file carries the 24/7 desk number, every driver is briefed the evening before, and anything that goes sideways is fixed first and reported to you in writing afterwards.

The cherry-blossom (early–mid April) and autumn-foliage (late October–November) peaks are when everyone wants Andong, so work 90–120 days ahead for those windows and longer over the year-end holidays. Summer and winter departures confirm comfortably inside 30–60 days, often with negotiable extras attached. Event dates change the arithmetic entirely: The Andong Mask Dance Festival (late September–October) fills the Hahoe area with performances — a celebrated folk draw, with rooms scarce. For those windows, treat six to twelve months as the safe booking horizon and confirm rooms before you confirm rail and flights.

Cancellation awareness protects your margin: our standard ground arrangements in Andong carry humane cut-offs that we state in writing on every quotation, but peak-date hotel space and event tickets often carry stricter, supplier-imposed terms — we flag those lines explicitly so nothing hides in the fine print. Where a client books early and the market softens, we will tell you; repricing honesty is cheaper than a lost partner.

For agencies running Andong as a programmed destination, series allotments are the lever: committed seat-and-room blocks across a season give you guaranteed space in the tight windows and protected rates when walk-in prices spike. The trade desk builds allotment proposals around your expected volumes, with sensible release-back dates so unsold space never becomes your problem. One conversation in the contracting season saves fifty availability emails in the selling season.

The booking flow itself is built for trade speed: enquiry to fully-costed Andong quotation within 24 hours, confirmation on your written acceptance, and vouchers issued per service so your clients carry proof of everything on a phone screen. Payment terms are agreed at partnership level rather than per file, deposits scale with how far out the booking sits, and the 24/7 desk owns every confirmed program from the first transfer to the last — which is why late changes are absorbed rather than litigated.

In and around Andong, we keep tourism's footprint honest: temples, palaces and heritage sites visited at sustainable group sizes and quieter hours, licensed local guides and family-run kitchens favoured so spending stays in the community, and itineraries that spread visitors beyond the single famous viewpoint every coach stops at. Nationwide, we honour Korean etiquette as policy: temple and palace decorum briefed in advance, quiet on public transport, photography permissions secured first, and overtourism hotspots timed to off-peak hours — anywhere in Korea, regardless of what a cheaper supplier offers.

Explera's wider policy travels with every Andong booking: single-use plastics minimised on our vehicles and boats, licensed local guides on every program because livelihoods matter as much as commentary, and honest pre-trip briefings that turn clients into better guests. We publish these standards to partner agencies because they increasingly win the booking — European and Australian markets in particular now ask, and we would rather you answer with specifics.

For agents, this is sellable substance rather than compliance wallpaper: name the etiquette-first guiding, the community-revenue model and the licensed-guide rule in your Andong proposals and watch conversion improve with exactly the clients who spend most. The trade desk can supply the wording, the supporting details and per-program specifics for tender documents and sustainability questionnaires on request.